Refund policy
Size Exchange
Size exchange requests must be raised within 3 calendar days from the date of delivery.
The product must be unused, unworn, unwashed, unaltered, and returned with all original tags, packaging and accessories intact.
Tifera will arrange and bear the reverse shipping cost for the first eligible size exchange.
Size exchanges are subject to availability of the requested size.
Products that show signs of use, perfume, deodorant, makeup, stains, washing, alteration, damage, or removal or tampering of tags will not be accepted.
Returns
Tifera does not generally accept returns for change of mind, personal preference, or size related reasons.
Where a suitable replacement size is unavailable, Tifera may offer an alternative product, store credit, or refund depending on the circumstances.
Any exceptional return request may be reviewed by Tifera on a case by case basis.
First Purchase Discount
Products purchased using Tifera's first purchase discount remain eligible for size exchange under this policy.
Any return request for such an order will be reviewed in accordance with the applicable return conditions.
Sale and Promotional Products
Products purchased under sales, promotional offers, clearance pricing, or other discounts are not eligible for return or exchange unless the product received is damaged, defective, incorrect, or materially different from what was ordered.
Tifera may consider exceptional cases individually at its discretion.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect, or materially different product, please contact Tifera within 48 hours of delivery.
Please provide your order details along with clear photographs or videos of the product, tags, and packaging to help us assess the issue.
Where the claim is verified, Tifera will arrange an appropriate replacement, exchange, or refund at no additional cost to the customer.
Inspection of Returned Products
All returned products are subject to inspection before an exchange or refund is approved.
Products showing signs of wear, washing, alteration, perfume, makeup, stains, damage, tag removal, tag tampering, or any condition indicating that the product has been used may be rejected and returned to the customer.
Refunds
Where a refund is approved, it will be initiated to the original payment method within 5 to 7 business days after the returned product has been received and successfully inspected.
Your bank or payment provider may require additional time for the amount to reflect in your account.
Management Discretion
Tifera reserves the right to review exceptional cases individually and to approve or decline return or exchange requests based on the condition of the product and the circumstances of the request.